Please note that before sending back your order you must call our customer services team on 01924 360444. You should also include a note with your returned goods including your name, address, contact telephone number and any additional relevant information.
Items returned because they are damaged or defective
If you are returning an item because it is damaged or defective, we will pay your costs of returning it to us and also provide a replacement product. MPL will check all items returned as damaged or defective. If it is deemed that the customer has damaged the goods, no refund will be offered. In the event we find no fault, we reserve the right to recover our fees and expenses from you.
Items returned within because an incorrect item has been ordered or the item is unwanted
If you are returning an item because it has been incorrectly ordered or unwanted, return postage costs must be met by the customer.
As per the Consumer Contracts Regulation you have seven working days from the day after you receive your goods in order to make us aware that you are returning them.
MPL will issue the refund for the price of the goods within 30 days of the refund process beginning. Please note postage costs will not be refunded. All items that are collected in person are subject to a 15% handling fee upon return.
